🖐 Hotel Reviews of DiamondJacks Casino and Resort Bossier City (LA) United States - Page 1

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Check in and out time should give 24 hrs so you have time to use the pool. If you're looking for an easy way to get around Bossier City LA with private transportation, the hotel can arrange taxi service. Who wouldn't like a whirlpool bath in their room? Hotel is showing its age. Our room was surprisingly very clean. The machines are old and out dated. If longer than one night, I would have hoped for more amenities like in room microwave and a mini-fridge. Now as far as the casino is concerned, well it's not that great. Thank you so much for all the great feedback about your stay with us; I'm so pleased to hear that the hotel staff was nice. Everyone else was great!! It was about average but I expected more for the cost of the room. The property offers luggage storage to guests for before check-in and after check-out. It was nice that it was off the hwy Waa impressed with water temperature. I was say if you are going to Shreveport I would recommend that you stay here. Overall I would stay again, and can't wait to have that coffee again! Very comfortable and cozy! Lady at check out said I couldnt use the pool after check out. Maintaintence came in late at night banging on door while we were using spa bath and wanted to look at it. Thank you for letting us know about your stay; we do hope to see you again when we have done some upgrades to our property. Lady at check in said I could use pool after I checked out, just get a wrist band fot the day. For the price and ;location it was a deal. They are decent when it comes to cleanliness and the staff needs to be more assertive about helping with any concerns, but overall the rooms are great! Thank you so much for your feedback; I'm sorry that it seemed we were a little hit and miss but that you did have some nice moments with us. Free parking and Wi-Fi access are also included. Thank you so much for your feedback on your visit; we are so happy you had a nice stay in the hotel and that the staff was friendly. Oh and I am white myself by the way.. I sent pictures to everybody I keep in contact with and tell everybody I talk to. Guests checking in or out before or after the designated periods may be charged an additional fee.

Check-in is from PM, and check-out is until AM. You may request early check-in or late check-out during booking subject to availability.

Older hotel in need of updating but works. Staff and patrons also smoking at entrance while waiting for vehicle was a negative. It's because I couldn't even find one machine to keep me playing for a while without having to feed it more money! An outdoor swimming pool is featured at this Bossier City casino and resort.

Room could use some updating and painting.

We are trying to upgrade and appreciate your feedback on our amenities. Terrible professionalism, lazy and unattentive. Rooms are outdated but sufficient for just one night to attend concert with in the facility. Property is in need of upgrades. The hotel was excellent for Shreveport, LA. Please check the individual room capacity for more details. Need to fix bath spas from running down to other floors. I almost shit myself when I saw the room I had reserved. Extra beds are dependent on the room you choose. I'm so sorry to hear about the rudeness you experianced at the hotel front desk; thank you so much for bringing to our attention. Scared us. You can drive in and park yourself, or use the hotel's valet service. We were disappointed in how they treated us. Thank you so much for the feedback about your stay; we hope to see you again. The rooms here at Diamond Jack's are great! Casino sucks buffet is subpar however rooms were clean and nice big tub for two was nice. They don't have flat screened tv's but I was told that they are in the process of upgrading. Shreveport Downtown Airport is within 10 minutes' drive. Staff varied greatly some subpar other the best experience I've ever had. Staff was great. Thank you so very much for your review; I'm so happy and excited that you had a great stay with us. Very cozy feeling and they made you feel welcome and gave great advice on what to do in the area for tourists. Even though smoking is allowed with in the casino, the smell has taken over every corner of the facility. We ended up just taking an Uber to Margaritaville to gamble and then came back just to sleep and check out. Took 4 door keys to get into our room. And they wouldn't let me use it even though they orginally said I could. Check in at 4 check out at Good pool time is between 11 and 4. Thank you again for letting us know so we may work at addressing the issues. This hotel is older, shower had 2 settings hot or cold. Car parking is free for guests. Good for the price and will use again. We gambled, ate and drank in a different hotel which worked for us and saved us a lot of money in the long run. Awesome rooms awesome hotel staff, accept the younger white girl who works nights. Was extremely surprised with this hotel. The casino, Diamond Jacks, that it's connected to is nice also and has a lot of surrounding casinos and restaurants. Thank you for your feedback; your concerns will be addressed with staff. Meeting rooms and a fitness centre are also available on site. For those who wish to drive their own cars, DiamondJacks Casino and Resort has a car park available for guests. Major negative for me is that everything smelled of smoke. Each room has a private bathroom, some with a spa tub. Entertainment options at DiamondJacks include a games room, a nightclub, and live music. The front desk agent that checked me in was fun to conversate with and so helpful; giving me options and making sure I was in the best room for me. We strive for excellant guest service in all the areas of our business and will definitly work harder at pushing our guest service at the front desk. We appreciate you letting us know and are very sorry that the stay didn't go better for you. When we walked up to the hotel we met the manager and the check In counter at the hotel were all very nice,. I'm so sorry that our maintaintence department scared you late at night. The staff we dealt with outside of the front desk was awesome but the front desk people where rude and short with us. We hope to see you again. Shouldnt tell me one thing and not honor it. The little coffee shop down stairs had the best staff and coffee I've experience in a long time. The front desk is always open, day or night. We expected smoke, but there was another horrible smell that we think it the very old carpet. Never again will I go there. You guys ROCK. We did enjoy the casino as well. Louisiana Boardwalk is 2 miles from the resort. The hotel included great amenities, a great buffet, a nice pool, workout facilities, and the rooms are really clean. The room was clean but outdated as well. Not just because I lost money either. When upgrades are complete I'm sure this will be one of the most frequented casino's in Bossier City. When checking in the staff was complaining about the outdated computer system and it was slow. I'm so sorry that the rest of your experiances with our team members was not a good one.